Payments
Refund and Credit Policy
BalasKomplain AI is operated by SAIPHSPACE, UEN 53523443X, Singapore. We sell credit packs for AI-generated seller replies. This policy explains how credits are added and how payment issues are handled.
Credit Delivery
Credits are added automatically after Airwallex confirms a successful payment and BalasKomplain verifies the payment webhook.
Failed or Pending Payments
If checkout fails, is cancelled, or remains pending, credits are not added. If your payment was charged but credits did not appear, contact support with your account email and payment receipt.
Refund Requests
Refund requests are reviewed case by case. Consumed credits are generally not refundable because AI generation costs are incurred when a reply is created.
Duplicate Charges
If you believe you were charged twice for the same credit pack, contact hello@balaskomplain.com with payment receipts so the transaction can be reviewed.
Chargebacks and Reversals
If a payment is reversed, disputed, or charged back, BalasKomplain may review the related credits and account activity.