Privacy Policy

Information We Collect

We collect the information needed to operate the service, authenticate accounts, generate seller replies, and process credit purchases.

• Account details such as email, name, selected market, locale, and seller profile settings.
• Case content that you submit, including buyer or platform messages, notes, evidence selections, and optional margin inputs.
• Generated output, case history, credit balance, usage logs, and payment status records.
• Technical information such as request metadata, rate-limit events, and analytics events.

How We Use Information

We use information to provide the product, personalize market and language settings, generate AI-assisted seller replies, prevent abuse, process payments, and improve the service.

AI Processing

Seller case content may be sent to the configured AI provider to generate replies. Do not submit sensitive personal data, government IDs, passwords, payment card numbers, or unrelated private information.

Payments

Payments are processed through Airwallex. BalasKomplain stores payment status and credit fulfillment records, but does not store card numbers or payment method credentials.

Sharing

We share information with service providers only where needed to operate the product, including Supabase for authentication/database, OpenAI for AI generation, Vercel for hosting/analytics, and Airwallex for payments.

Contact

For privacy questions or data requests, contact hello@balaskomplain.com.